Change is hard. To force change is harder. They usually don't last. Perspectives however, are easier to accept. They change our minds and maybe that's what we need more than change itself. I hope you enjoy these articles. | 7 personal finance resolutions you'll be able to keep — and how It’s always nice to start afresh for a new year. That’s why we make promises to ourselves to change a habit or start one, in order to become a better version of ourselves. | An 81-year Harvard Study Says Staying Happy and Mentally Sharp Boils Down to 1 Thing The key to a happy life is easy to overlook. Ahh, the pursuit of happiness. So many voices in the chorus telling us how to master it. There are psychology-based tricks to happiness, watch-outs for what kills happiness, even equations for happiness. | What Really Makes The Rich Get Richer And The Poor Get Poorer - The Five Laws Of Gold | Proudly Brought to You I hope you have enjoyed this issue of my InTouch newsletter. Do feel free to contact me if I can be of service to you and your friends | Bee Leng & Estelle | | | | unsubscribe | You are receiving this email because you're my client, a friend or you've given permission to receive this email. If you'd rather not receive our emails, you can unsubscribe from our mailing list by clicking 'Unsubscribe' above. DISCLAIMER This is not an official AIA newsletter. The views and opinions expressed in this publication are those of the author and do not reflect the official policy or position of AIA Singapore Private Limited (Company Registration No. 201106386R) (AIA), any other agency, organisation, employer or company. Assumptions made in the analysis are not reflective of the position of AIA other than the author. © Bee Leng & Estelle, All rights reserved. | | | Della I have known Bee Leng through my husband. She had been silently but consistently sending birthday and CNY cards to him since he was about 19 years old. Back then, my husband merely bought one CPF investment policy from Bee Leng. Over the years, Bee Leng continued sending cards to my husband. It was because of her gesture, my husband remembered her after 30 years, when we wanted to purchase more policies. You see, we had disappointment in the previous agent serving us, mainly because the reply were frequently few days later after my whatssap, sometimes calling and she was overseas. The client-agent relationship was more like a passive one. We called Bee Leng through the number printed on her greeting cards. She came with Estelle. Boom! Things just escalated so fast. They were prompt in delivering their commitments, I could reach them through whatssap or calling them. I knew they can be trusted with providing knowledge to us. Even though some policies were not under Bee Leng, she helped me in claiming the insurance for my younger son though the hospitalised case was a few years ago. Bee Leng and Estelle could assist me to claim further monies, albeit my agent said it couldn't be done. Now, I've changed most of my policies from that agent to Bee Leng and Estelle. They gladly took over although they do not have commission, took initiative to do summary for my whole family, including those from other insurer. They went the extra mile and I'm truly appreciative of their sincere concern in advising us matters regarding insurance. Thank you Bee Leng and Estelle! | | | Mr Phan Bee Leng and her daughter are 5-stars consultants. There is nothing I would pick on, especially their service. Even though I have known Bee Leng for over 20 years, I did support my friends and other agents, but unlike Bee Leng, some didn't stay long enough in the industry to service our policies while some are no longer in contact.
I give Bee Leng and her daughter many many likes for being responsible and reliable. | | | Wu’s family I want to express my heartfelt appreciation for the outstanding, professional, customer-centric, and timely service provided by Bee Leng and her daughter Estelle. As a loyal customer, I have personally experienced their exceptional performance and feel privileged to have the opportunity to work with them.
From the first interaction, Bee Leng has demonstrated exceptional professionalism. She patiently listened and understood my individual needs, providing me with tailored insurance solutions. Whenever I had inquiries about insurance matters, she always offered thoughtful responses, giving me the confidence that I have obtained the best coverage.
What sets Bee Leng apart is her genuine care and empathy towards customers. I feel valued and every communication is filled with warmth and friendliness. This communication approach allows me to express my thoughts and needs without hesitation.
Whenever there were updates in insurance regulations, Bee Leng promptly notified me and offered corresponding recommendations. Her keen awareness and profound expertise enabled me to stay informed about the impact of regulatory changes on my insurance plans, providing me with valuable decision support.
I am delighted to see that Bee Leng's daughter Estelle has also joined the business, continuing the legacy and commitment to excellent service. She demonstrates similar expertise and service-oriented approach, providing clients with top-quality advice. Witnessing this family team working together to create a brighter future for clients fills me with great confidence.
Bee Leng and Estelle extend their exceptional service not only to me but also to my friends. I have already recommended them to my friends, fully believing that they will receive the same high-quality professional service.
In conclusion, Bee Leng and Estelle have become an irreplaceable insurance advisor in my heart, thanks to their exceptional business acumen, professional knowledge, and customer-centric service. I sincerely thank Bee Leng and Estelle for everything they have done.
Thank you!
| | | Colynn and family Dear Bee Leng & Estelle
I just wanted to take a moment to thank you for the exceptional service you both have provided me with over the past years. Always willing to go the extra miles.
Your knowledge and expertise are also highly valued. From the beginning, you have taken the time to explain complex insurance terms in a way that is easy for me to understand, which has been immensely helpful.
When it came time to file a claim, I was grateful for the guidance and support you provided. You made sure that I had all the necessary information and documentation, and helped me navigate the claims process with ease.
Finally, I have been impressed with your responsiveness. You always respond quickly to my inquiries, and I feel like you genuinely care about addressing any concerns I may have. This level of customer service is rare these days, and it has not gone unnoticed.
Overall, I am extremely pleased with the excellent service both of you have provided and a big thank you for being such a reliable, compassionate and trustworthy insurance agent to my whole family | | | Mr Tan Good good good 服务。认识美玲是经过我的老板介绍。我很满意她与她女儿的服务。当有急事,第一时间联络得到。要买保险就是要找这样的agent。强力推荐! | | | Diana and Amanda We are so thankful that for an administrative error almost 10 years ago that allowed Bee Leng to cross paths with us. Since then, she has been providing us with the highest standard of service, with such a big heart and gentle soul. Our family had multiple health issues such as cancer and emergency surgeries, and Bee Leng has been so supportive throughout. Her promptness and urgency in filing paperwork for our bills has allowed us to fully concentrate on recovery. We had false emergencies in the middle of the night, calling her at 3am to confirm our hospital coverage etc. She always answers our calls immediately with a concerned voice, and explains patiently to us. Bee Leng only recommends and customizes the most beneficial plans for us, she has never pressured us into purchasing plans for her own benefit. Thank you Bee Leng, you have been like a guardian angel to us ❤️ | | | | |